Shipping and Returns

Shipping

Typically, your order will ship within three business days although we reserve a full week as a formal turn-around time. When inventory or drying time cause longer shipping times, we will let you know! We ship via USPS Ground Advantage by default, but occasionally ship via FedEx or UPS. For international orders, the carrier is determined by size, weight and destination.

If you need faster shipping we will always attempt to accommodate. USPS Priority Mail, UPS and FedEx are available for additional shipping cost. Please email us at hello@modernhoopla.co or Contact Us.

Returns & Exchanges

We do accept returns or exchanges. Please contact us within 7 days of delivery and ship items back within 14 days of delivery.

Exchanges are handled as two separate transactions. After letting us know you’ll be returning an item, place an order for the replacement product which will be shipped immediately. Once the returned item is received, your original order will be credited.

Returns should be shipped to:

Modern Hoopla
21194 North Bayside Rd.
PO Box 228
Cheriton, VA 23316

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can’t be returned or exchanged

Because of the nature of these items, we can't accept returns for custom or personalized orders, or digital downloads.

International Returns

The cost of International return shipping typically makes returns or exchanges cost prohibitive. Formally, we do not accept returns on International orders. We'll try to accommodate where we can, so please contact us.

Customs Duty

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Damaged shipments

If a package marked as "delivered" was not received, or if it arrived damaged we can support you with all the shipping details you'll need for a claim with the Post Office, but the first step is always checking with your local Post Office. USPS Claims Process.