Yes! Custom requests add some spicy hot sauce to the day, but we can’t always meet the demand. We will address requests individually and do our best to provide custom finishes, paint colors, or sizes.

If you are interested, of course, send us a message.

Pricing: There will be a $25 Set Up Fee for a customization, in addition to the normal price of the product and shipping.

Cancellations are fine if you reach out before your order has shipped with enough time for us to see your request. We will be able to refund the full amount, including shipping charges. Shipping typically happens 1-3 days from the date you ordered.

If your order has already shipped, you'll need to return it for a refund.

It depends on where you are. Orders are processed within 2 day (average) and may take 5-7 business days to arrive via USPS Ground Advantage. Overseas deliveries can typically take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Typically, your order will ship within three business days although we reserve a full week as a formal turn-around time. When inventory or drying time cause longer shipping times, we will let you know!

We ship via USPS Ground Advantage by default, but occasionally ship via FedEx or UPS. For international orders, the carrier is determined by size, weight and destination.

If you need faster shipping we will always attempt to accommodate. USPS Priority Mail, UPS and FedEx are available for additional shipping cost. Please email us at hello@modernhoopla.co or Contact Us.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If the shipping looks too high, reach out and we'll double check alternative shipping options.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We do accept returns or exchanges. Please contact us within 7 days of delivery and ship items back within 14 days of delivery.

Returns & exchanges are handled as two separate transactions. After letting us know you’ll be returning an item, place an order for the replacement product which will be shipped immediately. Once the returned item is received, your original order will be credited.

Returns should be shipped to:

Modern Hoopla
21194 North Bayside Rd.
PO Box 223
Cheriton, VA 23316

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Because of the nature of these items, we can't accept returns for custom or personalized orders, or digital downloads.

If a package marked as "delivered" was not received, or if it arrived damaged we can support you with all the shipping details you'll need for a claim with the Post Office, but the first step is always checking with your local Post Office. USPS Claims Process.

Our frames are meant to match the hoop you want to frame. There's lots of help on this in the How To Guides.

If your hoop is too small, you may be able to add thicker shims to hold it in place. Try folding them in half or thirds or making thicker wedges by adding cardboard.

If your outer hoop shows through the frame's center opening, then it's *really* too small. So your options are: 1-swap your hoop, or 2-swap your frame. If your piece is already finished or you don't have enough fabric to swap the hoop, let's get a return started!

If your hoop is too big to fit in the recess on the back of the frame, you'll need to either swap out your hoop or exchange your frame for one that fits your hoop.

Sometimes, if the hoop is just barely too big, you can use sand paper or a dremel tool to increase the recess on the back. We'd rather get you one that fits!